Monsoon Brands Limited is the owner of this Website and responsible for any personal data (as that term
is defined in the Data Protection Act 2018) you submit via the Website. We are notified with the UK
Information Commissioner’s Office under registration number ZA762294, and are regulated by the
ICO. If you have any complaints about our security or handling of your personal which we haven’t
been able to resolve with you, you can contact the ICO at www.ico.org.uk.
When you shop with us we’ll ask you for certain information (such as your email address, name,
address, and where you purchase a product, your payment details) to make sure that your order and
delivery go smoothly. Any information you hand over reaches us fully encrypted through an SSL – a
special security layer added to your account and checkout pages. You can see when you’re on a
secure page, because the address in your browser will begin with https instead of http. And you can
sleep easy, because your credit card details are processed in the UK.
You can register with Visa and Mastercard Securecode through your card issuing bank. It will bring up an
extra security window after you check out that requires you to input digits from a pass code that
you’ll have set with your bank.
When you choose to pay with Paypal, your financial information isn’t even shared with us.
Remember to keep your account password safe! We can help you to reset it now and then, but you’ll
need to make sure that it stays with you and only you. Giving it out can represent a security risk and
Monsoon Accessorize will not be liable for any loss or damage that might arise from this.
When you input your information into the website, we store it securely and might use it for:
Except as listed above, or to our other group companies who are involved in processing
orders/administrative support, we don’t share your information with any third parties except our
suppliers or processors who we’ve checked out first and who we appoint to work with us to provide
services to you. These suppliers include the teams delivering products to you and our marketing
We only keep your information as long as we need to, for the purposes listed above. When we don’t
need it any more we delete it securely. Please note if you ask us to stop processing your information
for marketing purposes, we may need to actually retain some of it to ensure your details are kept on our
marketing suppression lists.
If you’d like to know what information we hold about you or have any queries about the security or
our processing of your information, please contact Customer Services
transferring little bits of information from our website back to us, which means, for example, that we
can see which pages or products are our most popular and then create a better experience for you in
There are a few different kinds of cookies and they each do slightly different things.
These simply enable you to browse our website and use all our functions, like your Shopping Bag or
These help us to understand how our customers are using our website, and we use this information to
constantly improve the way we do things.
These help us to make sure your online experience is simple, easy and relevant to you.
We sometimes run online advertising campaigns, and, if we think you’ll be interested in what we
have to say, targeting cookies will help us to deliver that message to you. More importantly, they limit
the amount of times you see any of our ads.
To find out more about cookies and how you can manage your cookie preferences please visit DAA
It may be that there’s a firewall blocking your access to secure pages. Some businesses or networks
use firewalls to moderate the content employees or users can see. Try contacting your IT team to request
On most credit and debit cards, this code is found on the reverse of your card. Take the last three
digits of the number on your signature strip – that should be it. On American Express cards, look
for a four-digit number on the front.
If you’re having issues with your password for this, you’ll need to contact your card-issuing
bank. We don’t have access to any of your account information for Visa and Mastercard Securecode.