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Monsoon Brands Limited (“Monsoon”, “we” or “us”) is the owner of the website and responsible for any personal information you submit via our website or otherwise provide to us in store or by talking to our customer services team. We are a retail clothing company selling in specialised stores and online. We are an English company with registered company number 12543476 and our registered office is at 1 Nicholas Road, London, W11 4AN, England.
We are registered with and regulated by the UK Information Commissioner’s Office (ICO) under registration number Z8135089. If you have any complaints about our security or handling of your personal data which we haven’t been able to resolve with you via our customer services team, you can contact the ICO at www.ico.org.uk/concerns or by calling their helpline on 0303 123 1113.
We collect data when you interact with us at different touchpoints, including information that can directly or indirectly identify you (your “Personal Information”). As a retailer, we use your Personal Information for a variety of business purposes including to assist your purchase and to allow us to provide and suggest products that might interest you. This section details the kinds of Personal Information we collect, how we use it and the third parties with whom we share it.
We have collected the following categories of Personal Information from customer within the past 12 months:
When you provide us with your Personal Information, we store it securely and use it for:
We may disclose your Personal Information to:
We only keep your information for as long as we need to, for the purposes listed above. When we no longer need it, we delete it securely. Please note if you ask us to stop processing your information for marketing purposes, we may need to actually retain some of it to ensure your details are kept on our marketing suppression lists.
You have the following rights in relation to the personal information we hold about you:
To exercise your legal rights, including but not limited to: opting out of direct marketing; asking us to stop processing your Personal Information for profiling; and asking us to stop sharing your Personal Information with third parties, you can notify us at any time by contacting Customer Services.
You are required to be at least 16 years old to register an account or have a reward card so we do not intentionally collect personal information from anyone under 16 and no one under 16 should attempt to submit any personal information to us. Should we discover that any such personal information has been delivered to any of the sites, we will remove that personal information as soon as possible.
If you want to know more about cookies and what they’re used for, check out the About Cookies website. It will talk you through everything from the basics to how you can opt out of certain ones.
Effective Date: 7th October 2022
Last Updated: 7th October 2022